Government fee vs service fee — always separate

Every price we give has two parts, and we ALWAYS show them separately:

Government fee — what the state charges (license fee, visa fee, attestation fee). We pass it through at cost, with no markup. If asked, we show the receipt.
Service fee — the price of OUR work.

Why separate? It is honest, it is professional, and mixing them is how cheap agencies lose trust. A client must always see: «the government takes X, METATRIA takes Y».

«From N AED» — how we quote

On the website and in first conversations we say «from N AED» — the starting level. The exact final price depends on the case and is confirmed personally after we understand the details.
The exact numbers live in the company price list. It is updated centrally — never quote from memory, always check the current list.
Discounts are not yours to give. Any discount — only senior approval.

What we never say about money

Never «guaranteed» (visa, account, license, tax result) — the government and the bank decide, not us.
Never invent a price on the spot. «Let me confirm the exact quote today» is a professional answer.
Never criticize a competitor's price. We sell certainty and care, not «cheapest».
Never discuss one client's finances with another client.

Example dialogue

Client: «How much for a company with one visa?»
You: «It starts from N AED: the government fees are passed at cost, and our service fee depends on your case — activity, visas, bank needs. Tell me a bit about your business, and I will send you an exact quote today.»

What you must remember

Always: government fee (at cost) + service fee (our work) — shown separately.
Quote «from N AED», confirm exact price after details; prices only from the current list.
No guarantees, no invented prices, no discounts without approval.

Money talk — how we speak about prices